Question 1

When will my item(s) ship?

Answer

Items ordered and paid for will ship within 72 hours unless otherwise noted. We ship through USPS for all orders including international orders. USPS usually delivers in 2-5 business days. You will receive an email notification from us containing your tracking information once your order has been shipped. Due to our product being like "butter" its recommended that your prodcts are delivered to an indoor location, we are not responsible for products melting in transit.

Question 2

Refunds or Exchanges

Answer

Due to the nature of our products, we cannot accept returns or exhanges. If a mistake was made on our end we will offer a replacement or shop credit in certain circumstances. Please send an email to signaturelipcollection@gmail.com with any concerns about your purchase within 24hrs of receiving your product. Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Question 3

How to use lip oil?

Answer

Lip oil can be used several times during the day but at least once daily you should use the following procedure, preferably before bedtime for a simple home lip treatment. Step 1: Cleanse your lips thoroughly, we like to use coconut oil for this purpose. Step 2: Exfoliate your lips using one of our signature sugar lip scrubs or with warm water and a towel. Wash off the exfoliant completely then pat dry with a towel. Step 3: Apply one of our signature lip oils and get lush lips in just a matter of days.

Question 4

How to apply lip butter?

Answer

With a clean finger, swivel your finger around the top of your lip balm allowing it to adjust to room temperature. Shortly you'll feel and notice the product loosening to your touch. Apply liberally, rubbing any extra product on the back of your hands as moisturizer.

Question 5

How to use sugar scrubs?

Answer

Step 1: With a clean finger or toothbrush, apply the product in a circular motion onto the lips. Step 2: Let it sit for 1 minute, then rinse off thoroughly. Step 3: Pat dry with a towel and apply your favorite lip moisturizer. Pair with one of our signature lip oils or butters for the ultimate lip treatment.

Question 6

How to use Moisturizing Candles?

Answer

Light the candle and enjoy the aromatherapy for a few minutes, allowing time for a pool of oil to form. Blow the candle out & wait one minute for the moisturizing oil to cool. Pour the oil into your hands or onto your skin and massage it in.